Return & Refund Policy

Effective Date: 23-05-2025

Thank you for shopping with Astarr. We’re committed to your satisfaction, and if you're not completely happy with your purchase, this policy outlines how returns, exchanges, and refunds work.

1. Return Eligibility

We accept returns and exchanges under the following conditions:

  • The request is made within 7 days of delivery

  • The product is unused, unwashed, and in original condition

  • All original tags, labels, and packaging are intact

  • A valid proof of purchase (Order ID or invoice) is provided

2. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned:

  • Worn, used, or damaged clothing

  • Innerwear, swimwear, or socks

  • Customized or personalized items

  • Electronics and gadgets (unless defective on arrival)

3. Electronics & Gadgets

If your electronic item is defective on arrival, please report the issue within 48 hours of delivery with photo or video evidence.

We will:

  • Assess the issue

  • Offer a replacement or refund based on the case

  • Require that items be returned in the original packaging, with all accessories and manuals

4. Exchange Policy

We offer size or color exchanges on eligible clothing items, subject to stock availability.

To request an exchange:
📧 Email us at astarrfashion@gmail.com within 7 days of receiving your order.

5. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection

  • If approved, your refund will be processed within 5–7 business days to your original payment method

  • Please note: Shipping charges are non-refundable

6. Return Shipping

  • Customers are responsible for return shipping unless the item received was damaged or incorrect

  • We recommend using a trackable courier service

  • The return address will be shared via email once your request is approved

7. How to Request a Return

  1. Email us at astarrcare@gmail.com within 7 days of receiving your order

  2. Include your Order ID, reason for return, and any photos (if applicable)

  3. Our team will respond within 24–48 hours with next steps

8. Important Notes

  • Returns that do not meet this policy may be rejected

  • Rejected returns will be returned to the sender at their expense

  • Frequent or abusive return requests may lead to account review or restrictions

Need Help?

We’re here for you!

📧 Email: astarrfashion@gmail.com
📞 Call/WhatsApp: +91 7057064364
🕙 Support Hours: Monday to Saturday, 10 AM – 7 PM