Order & Return Policy

Effective Date: 23-05-2025

At Astarr, we’re committed to delivering a smooth and satisfying shopping experience. This policy outlines everything you need to know about placing an order, receiving it, and returning items if needed.

🛍️ Placing an Order

Ordering from Astarr is simple:

  1. Browse your favorite fashion items or gadgets

  2. Select your size, color, or model

  3. Add to Cart and proceed to checkout

  4. Enter your shipping details and make a secure payment

  5. Receive an order confirmation via email

Need help while ordering?
Email us at astarrfashion@gmail.com — we’re happy to assist!

🚚 Shipping & Delivery

  • Orders are typically dispatched within 1–3 business days

  • Estimated Delivery Time:

    • Metro Cities: 3–5 business days

    • Other Areas: 5–7 business days

    • Remote Areas: Up to 10 business days

  • Tracking details will be shared via email/SMS once your order is shipped

🔁 Return & Exchange Policy

We accept returns and exchanges within 7 days of delivery for most products.

✅ Eligible for Return:

  • Unused, unworn, and unwashed clothing

  • Items in original packaging with all tags intact

  • Electronics/gadgets only if defective on arrival (must be reported within 48 hours)

❌ Not Eligible for Return:

  • Used or washed products

  • Innerwear, swimwear, or personalized items

  • Electronics not reported as defective within the 48-hour window

🔄 Exchange Requests

  • Exchanges are available for size or color (if in stock)

  • All exchange requests must meet the same eligibility criteria as returns

  • To request an exchange, email astarrfashion@gmail.com with your Order ID and exchange details

💸 Refund Process

  • Refunds are processed within 5–7 business days after return approval and item inspection

  • Refunds are issued to the original payment method

  • Please note: Shipping charges are non-refundable

  • Astarr reserves the right to reject any return that does not comply with this policy

📝 How to Initiate a Return

  1. Email astarrfashion@gmail.com with your Order ID, reason for return, and item photos (if applicable)

  2. Our team will respond within 24–48 hours with next steps

  3. Once approved, ship the item to the address provided

  4. Retain proof of tracking for your safety

💬 Need Support?

If you have any issues with your order or return:

Email: astarrfashion@gmail.com
Call/WhatsApp: +91 7057064364
Support Hours: Monday to Saturday, 10 AM – 7 PM